This Privacy Policy describes the privacy practices of VRM Services (Thailand) Co., Ltd. and its related entities (referred to as “VRM Services,” “we,” “our,” or “us”), and in particular how we collect, use, and disclose certain information.
Our business is built on the trust our customers place in us. We respect our customers’ privacy, and we are committed to safeguarding and keeping any information relating to them, confidential.
Information Collected Or Received
We collect information from you when you register on our site, make a booking, subscribe to our newsletter, respond to a survey or fill out a form.
Our primary goals in collecting information are to provide and improve our sites, services, features and content (together, the “Services”).
Contact information
When you reserve or stay in a property through VRM Services, we may collect information such as your first and last name, phone number, email address, and other digital contact information.
Payment information
When you make a booking, we collect the following information to process your payment: information from your credit card, debit card, or check, and your billing address.
Identity information
We may collect proof of identity or proof of age, such as a government-issued driver’s license, passport, or other identifying information in connection with your stay.
Other information
We may collect additional personal information in connection with your stay to comply with the requirements of applicable law.
How We Use Your Information
We use information about you to provide Services that you request or to fulfill the terms of a contract between you and us. We use information about you to
- respond to your inquiries or requests
- to communicate with you about reservations and stays
- to fulfill contractual or legal requirements relating to your request or the Services you are using
- to provide customer service
- to provide rental management or similar services
- to detect and prevent fraud or illegal activity
- to make or receive payments to or from you
To optimize, customize and improve our services and your user experience
We use information about you and your use of the Services to personalize, optimize, and improve our Services, our systems, and your user experience.
To conduct, measure, and improve our advertising and marketing
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
We use information about you to communicate with you about VRM Services as permitted by law, including sending advertisements and marketing communications.
We may use information about you and your search, browsing, and booking history to send promotional messages and offers that may be of interest to you, to analyze and improve the effectiveness of our advertising and marketing efforts or to conduct marketing campaigns on third-party advertising platforms.
We also use your data to produce aggregated information that does not identify you, such as information about ad impressions served or clicked on.
To comply with our legal and contractual obligations and for security and investigation purposes
We may use information about you to comply with our legal obligations, such as requirements in some jurisdictions to collect and store certain identity and contact information in connection with a booking. We may also use your personal information to comply with our contractual obligations to you or to certain third parties.
We may use your personal information to enforce the terms of an agreement between us and you or a third party; to enforce the terms of our Terms of Service or other policies. We may use your information to conduct security investigations or to conduct or cooperate with investigations related to potential criminal activity. We may use your information to detect and prevent fraud, security incidents, and criminal or harmful activity.
How We Share Or Disclose Your Information
With third parties in order to fulfill our contractual obligations and/or provide Services
We share information about you to provide Services that you request or to fulfill the terms of a contract between you and us. We need to share this information to adequately perform the terms of the contract between us and you.
We may share information with our local service providers, such as maintenance technicians, contractors, and housekeepers, to allow us to provide services you request and that we are contractually obligated to provide.
If we provide you with rental management services or rental marketing services, this information may include your full name and the names of any other owners or contacts you have designated, your telephone number, your email address, the address of the property we are managing or marketing, and your mailing address.
We may share your information with third parties who provide services to us in connection with a booking. These third parties may provide services related to payment processing, access to property, fraud prevention, identity verification and concierge services. These providers’ access to your information is limited to the information they reasonably require to perform specific tasks on our behalf, and they are contractually bound to use it only for purposes for which it is disclosed.
In connection with a sale, merger, or change of control
We may share information in connection with the sale of all or part of our business, a merger, a change of control, or a reorganization, or in contemplation of any of these events (for example, as part of the due diligence process). Any entity that buys us or any part of our business, or any successor entity following a merger, change of control, or reorganization, will have the right to use your personal information, but only as permitted in this Privacy Policy unless you agree otherwise.
To comply with the law, respond to legal requests, resolve disputes, prevent harm to persons or property, and protect our rights
We may disclose your information, including your personal information, to a court, law enforcement agency, government agency, or other authorized third party in response to a court order, subpoena, warrant, or other legal process or legal requirement.
With vendors that perform services on our behalf
We may share your information with vendors or other third parties that provide us with services or software. For example, we may provide your contact information to operators of communication or marketing platforms so that we may use their platform software to communicate with you.
These vendors’ access to your information is limited to the information they reasonably require to perform specific tasks on our behalf, and they are contractually bound to use it only for purposes for which it is disclosed.
With social media platforms and advertising publishers
Where permitted by applicable law, we may use certain personal information about you, such as your email address, to hash and share it with advertising publishers such as Facebook or Google to generate leads or otherwise promote our Services. We carry out these activities based on our legitimate interest in conducting marketing activities to offer you services that may be of interest to you.
How We Protect Your Information
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, financials, etc.) will not be stored on our servers.
We use industry-standard technical measures to protect our websites and your information, and we monitor for and attempt to prevent security breaches. We update and control access to our systems to protect your information, but we cannot guarantee that your information may not be accessed, disclosed, altered, lost or destroyed by breach of any of our security measures. In the event of a data breach, we will comply with applicable laws relating to notifications.
Cookie Policy
A cookie is a small text file that is placed in your browser to allow a website to recognize your browser or device. Cookies are used for many purposes, such as enabling certain site functionality, storing user preferences, permitting analytics, and enabling ad delivery. A cookie is not spyware or a virus, and it does not give us access to your computer or any information about you personally, other than the data you choose to share with us.
We use cookies to improve the functionality of our website and streamline your user experience. You may delete and block all cookies from this site, but parts of the site will not work correctly (or at all). Even if you are only browsing the site, certain information about your visit will be automatically collected. This information includes information about the platform and operating system you are using, your browser type and version, computer and connection information, and what time you accessed the site.
Links to Third Party Sites
We may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Your Consent
By using our site, you consent to our privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page. This policy was created on 2nd July 2018
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
VRM Services (Thailand) Co., Ltd.
info@vrm-services.com
25 KS Building
Sathon 9
Sathon, Bangkok
Thailand
